Refund Policy

Eye Connect eStore S/B is a B2B (business-to-business) platform. All purchases are for commercial use.

Refunds or returns are only applicable in the following cases:

  • Wrong item delivered
  • Manufacturing defect
  • Item damaged during delivery

Any issue must be reported within 3 working days from the date of receiving the goods, with photo or video proof.

Refunds are not applicable for:

  • Change of mind
  • Incorrect orders placed by the buyer
  • Used or altered items

Approved refunds will be processed via the original payment method or issued as store credit, at our discretion.

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